Privacy Policy
Who we are
This policy describes information collected through brokenwaterheater.net and related inquiries to Restoration 365. We provide water damage cleanup and drying from Willow Grove, Pennsylvania. For privacy questions or requests, call 267-486-2628 or use our contact form.
Information we collect
When you contact us, we receive the information you provide, which may include your name, email address, phone number, property address or town/ZIP, service needs and message. Forms also identify the page from which your request was sent. Required fields are marked on the form. Please do not submit payment card details, Social Security numbers or other sensitive documents through these forms.
How we use and disclose information
We use inquiry information to respond, arrange service, communicate about work and coordinate insurance documentation when applicable. Form-processing and other service providers process information needed to support these activities. Information may also need to be retained or disclosed to meet legal obligations or address disputes. The analytics services described below also receive website usage information; their processing is not limited to delivering your contact request.
Customer records and recorded calls
We use Albi by Albiware to maintain customer and job records and help us perform our services. We provide relevant information to this customer relationship management (CRM) service for those purposes. See the Albiware privacy policy.
We lease our marketing phone numbers from 800.com and use its call-recording service. Calls to these marketing numbers are recorded, and the recordings may contain personal information you discuss during the call. 800.com processes the recordings as our telephone service provider. See the 800.com privacy policy. You can also contact us through our online form.
Forms and analytics
Our forms send submissions to Formspree for processing and delivery to us. Formspree may also process technical information such as IP addresses and browser details for security and operation of its service. See the Formspree privacy policy.
We use Google Analytics 4 to measure page visits, interactions and events such as phone-link clicks and form submissions. Google Analytics uses cookies and device/browser information. See Google Privacy.
We use Microsoft Clarity for heatmaps, interaction data and session replay to understand how visitors use the site. Clarity uses cookies and similar technologies. Microsoft collects or receives personal data through this service and may use it for Microsoft Advertising and other purposes described in the Microsoft Privacy Statement. Form areas are marked for masking in Clarity. Our website fonts are hosted with the site.
Cookies and your choices
You can use your browser settings to block or delete cookies. These settings do not necessarily prevent all technical data collection. Google also offers a Google Analytics opt-out browser add-on for supported desktop browsers. Provider privacy notices explain additional choices. Contact us if you have questions about the information associated with your inquiry.
Retention and requests
We retain relevant job records for service history, documentation, accounting, insurance matters, and establishing or defending legal claims, subject to applicable retention and deletion requirements. Retention of inquiries, call recordings and website analytics also depends on their purpose and the settings of the providers involved. A deletion request may not remove records that must be kept for legal obligations or resolving disputes.
You can request access to, correction of or deletion of your personal information by calling 267-486-2628 or using our contact form and selecting "Privacy request." Tell us what you are requesting and how to reach you. We may need to verify your identity before releasing or changing records. Available legal rights and exceptions depend on the laws that apply.
Contact and policy changes
For questions about this policy or a privacy request, call 267-486-2628 or send a contact form request. Privacy requests are handled by phone or online; please do not visit the warehouse for this purpose. We may update this policy as the website or our practices change.